Job Vacancies at 9mobile

Job Vacancies at 9mobile

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9mobile jobs in nigeria

Head, HR Planning and Organizational Development

  • Job TypeFull Time
  • Qualification: BA/BSc/HND , MBA/MSc/MA
  • Experience8 years
  • Location: Lagos
  • Job Field: Human Resources / HR 

Job: IRC3561

Job Summary

  • Develop the annual HR plan & monitor HR’s short to medium term performance KPIs in line with business priorities.
  • Design & update of the organization structure oversee Manning Analysis & annual headcount planning to guide recruitment activities.

Principal Functions
Strategic:

  • Provide guidance and consultation to key stakeholders on all matters related to workforce planning
  • Partner closely with finance on all matters related to headcount management and reporting.
  • Continue to mature workforce plans beyond headcount management to build a holistic view of current and future talent needs
  • Partner with key stakeholders within and outside of HR to use workforce data to support business initiatives
  • Oversee the development and implementation of the performance management strategy & framework and ensure regular updates in line with business needs
  • Ensure adherence to the annual performance cycle
  • Collaborates with executive leadership across the company (business, HR, Finance, etc.) in shaping labor strategies,workforce location strategies and budget-aligned workforce plans
  • Plan and implement initiatives to improve organizational effectiveness i.e. culture, teamwork, employer brand
  • Delivers data-driven insights and strategic workforce recommendations; Identifies research, tools, and analysis required to achieve workforce objectives.
  • Monitor and ensure talent attrition is at a minimum.
  • Plan and implement a robust Employer Branding framework.
  • Keeping the CHRO abreast with internal movements i.e. secondments, job rotations, acting roles
  • Continue to build our HR reporting and analytics capability:
  • Partner with IT to ensure timely,seamless access to HR data
  • Ensure appropriate tools to provide HR reporting dashboards and customized analytics
  • Ensure timely publication of keyreports, dashboards, and responses to ad-hoc data requests

Others:

  • Provide leadership & guidance to team members; manage direct reports performance towards achievement of overall team objectives
  • Monitor & report unit’s budgetary& expenditure needs/ activities.
  • Prepare & submit periodic management reports on unit’s activities.
  • Carry out other tasks as instructed by CHRO.

Requirements
Educational Requirements:

  • HND / B.Sc. from a recognised institution.
  • Postgraduate degree/MBA/CIPD/SHRM/CIPMis desirable

Experience, Skills & Competencies:

  • Minimum of eight (8) years corporate experience with six (6)) years in HR and two (2) years at managerial level.

Required Capabilities
Knowledge / Skills / Behaviours:

  • Excellent interpersonal and consulting skills-ability to assess needs, collaborate and deliver practical solutions that drive results
  • Belief in data as a valuable driver indecision-making and able to tell stories with data that resonate with clients
  • Demonstrated track record of taking initiative, working in a fast-paced federated environment and handling multiple and changing priorities
  • Creative thinker with an inquisitive disposition
  • Highly organized, attention to detail and excellent follow-through required
  • Able to use sound business judgment and prioritize effectively.

HOW TO APPLY
go to method of application here»

2. Experience Centre Manager

  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Experience: 2 years
  • Location: Osun
  • Job Field: Customer Care 

Location: Oshogbo, Osun

Job Summary

  • To ensure the functionality and effective operation of the Experience Centre in the delivery of the set sales, service and customer experience objectives

Principal Functions
Task Complexity:

  • Ensure the effective management and functionality of the environment of the Experience Centre.
  • Ensure that the features of the Experience Centre, branded fixtures, digital signage, IT infrastructure, Power generators and other support infrastructure are continually in an optimal functional state to support a pleasant ambiance for the customers. And liaise with the appropriate support department in resolving maintenance issues.
  • Ensure maintenance of look and feel of the Experience Centre with the look and feel in a continually pristine condition that presents a high quality portrayal of the 9mobile Brand, and liaise with shop rollout team to resolve all snags in fit-out elements.
  • Conduct forecasting and performance of demand planning for optimal product availability, and liaises with supply chain and logistics to ensure optimal stock level is maintained.
  • Ensure optimum service and sales levels so that each customer receives excellent sales and customer service experience and solutions.
  • Create and develop a client base by ensuring customer data capture at point of sale and follow up accordingly.
  • Ensure compliance with merchandising guidelines stipulated by Retail marketing; also ensuring merchandising translates into sales.
  • Ensure optimal visibility for products and promos within the Experience Centre
  • Ensure adherence to health safety and environment standards in the Experience Centre
  • Oversee administrative duties within the Experience Centre.

Experience Centre  Performance Management, Monitor and achieve set targets:

  • Ensure sales target adherence
  • Allocate targets to Retail Advisors and monitor performance
  • Monitor targets and advise on tactical plans to facilitate target achievement.
  • Monitor Experience Centre profitability and ensure achievement of set EBITDA targets.
  • Carry out competitor and market analysis providing intelligence on competitor activity to HQ for planning and decision making purposes.
  • Advise on local marketing initiatives to drive footfall to the Experience Centre
  • Build and continually update database of High Value and SME Customers of the Experience Centre
  • Ensure prompt resolution of HV and SME queries and complaints within established SLAs
  • Carry out customer profiling and provide advisory inputs to the Retail Territory Manager
  • Organize and facilitate customer events
  • Build relationships with members of the community of the Experience Centre and identify opportunities to leverage visibility of the 9mobile brand and growth of 9mobile business

Supervisory/ Leadership/ Managerial Complexity:

  • Manage performance of direct reports(deputy centre manager and retail advisors) providing leadership and motivation.
  • Drive professionalism in sales and service delivery
  • Assign, monitor and coordinate work.
  • Identify obstacles to performance and devise an appropriate plan of action.
  • Provide technical, procedural and policy guidance.
  • Evaluate performance (conduct performance appraisals),
  • Provide career development for direct reports (counselling, coaching, identify KPAs, career planning, goal setting).
  • Liaise with HR to determine training needs and identify training courses for individuals and teams.
  • Transfer knowledge and skills
  • Recommend candidates for appointment as part of the recruitment process.
  • Maintain store headcount budget and ensure the store is fully staffed.
  • Ensure compliance with set policies processes and  procedures
  • Acts as key link for all communication between Territory Retail Manager and Experience Centre Team.
  • Encourage clear and open channels of internal communication.
  • Perform any other duties  assigned by management

Role Complexity:

  • Liaise with Supply Chain and logistics for optimal stock availability
  • Liaise with IT for optimal functionality of systems applications and connectivity
  • Liaise with Operations Support for facility maintenance
  • Liaise with Shop Rollout for maintenance of shop look and feel
  • Liaise with HR for people development needs

Educational Requirements

  • First degree or its equivalent in a relevant discipline.

Experience,Skills & Competencies:

  • Minimum of two (2) years relevant work experience in a retail sales or service environment (Service Industry Preferred)

Method of Application

Use the link(s) below to apply on company website.

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